Shipping & Returns

We ship Australia-wide, with free shipping on orders over $150.00. Delivery times are a guide only and may vary depending on your location.

 Standard shipping (2 - 8 business days) $10.00 flat rate
 Express shipping (1 - 4 business days) $15.00 flat rate

We aim to get your order out to you as soon as possible from our store in Burraneer, however please allow up to 3 days for processing. Any delays once the item has been shipped are out of control and we can not be held responsible for these. Shipping costs are selected at checkout. Updates sent via email.

Large & Delicate Items
Our furniture pieces and live plants are available for pick up in store only.
Address Shop 2/139 Woolooware Road, Burraneer 2230

Returns & Exchanges
Please consider your purchase carefully and take the time to read product descriptions. If you are unsure about something, please contact us before making a purchase so that we can help you with your decision.

We are unable to refund your item for change of mind but can offer you an exchange or a credit noteContact us within 7 days of when the order was received to arrange this. The item(s) must be returned in its original condition to be eligible. We cannot offer refunds or exchanges on living plants or used items. 

To book a return, email hello@groundedstore.com.au. We strongly advise that you use a registered postal service and keep a record of the tracking details, as we can not be held responsible or accountable for the loss of items being returned.

Contact us
If you have any further questions, please don't hesitate to get in touch.